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800.676.4034
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JumpStart from ToolWatch lets customers get the most out of their software
DENVER, April 14, 2004—ToolWatch, a tool, equipment and supply management software company, now offers a solution to customers' biggest complaint about implementing tool tracking software – the elusiveness of software companies when it comes time to start using the product. ToolWatch's comprehensive implementation session, JumpStart, makes the transition process, which can be complicated and frustrating for new customers, smooth and hassle-free.
"JumpStart speeds up the learning curve, making the switch from an old tool tracking system to ToolWatch much easier. Our representatives work with a company to solve its unique issues, from organizing tools in a logical way to determining best practices. After completing a JumpStart session, employees are comfortable with the software and ready to operate on their own," said Don Kafka, ToolWatch founder and CEO.
For $4995, a company receives assistance from ToolWatch experts with every aspect of the implementation process. ToolWatch starts by interviewing and consulting with several people in the organization to learn about company business processes. Information collected during these interviews allows ToolWatch experts to design an implementation process that provides the maximum benefit for customers. The experts also import a company's tool information into the database prior visiting the site, making the time with the customer as effective as possible.
After thorough preparation, ToolWatch experts spend four days onsite to help customers complete implementation. They assist warehouse employees with labeling and organizing tools, a process that can be overwhelming without ToolWatch's experienced professionals on hand. ToolWatch experts help determine best practices, helping a company use the software more efficiently. At the end of the physical implementation, a company has an organized inventory and best practices designed to suit its way of doing business.
During the final step of a JumpStart session, ToolWatch experts give company employees hands-on training with the software using the company's own live data. ToolWatch experts monitor their transactions and help them determine the best way to manage their tool inventory. Having interaction with people who helped build the software means a customer can learn shortcuts that make the process easier and how to solve problems as they occur.
Established customers can benefit from the JumpStart program as well. Whether a company wants to explore advanced ToolWatch functions or take a refresher course on getting the most out of the software, JumpStart can help. Billing, tracking consumables or even (Need another high-level function of ToolWatch here) is easy to learn with the help of knowledgeable ToolWatch professionals.
"Having someone there who knows the program inside and out was invaluable. ToolWatch tailored our JumpStart session to our needs, focusing on functions that would be most useful. We are using ToolWatch effectively because of this comprehensive implementation session," said Jeff Moryn, information technology director at Parsons Electric Company in Minneapolis.
At the end of a JumpStart session, a company is better positioned to use the software and will reap the benefits of ToolWatch more quickly. An informed tool management staff helps a company save money and increase efficiency by using ToolWatch effectively. After the session ends, the capable ToolWatch support staff is waiting to help. In the end, the entire company benefits. To learn more about ToolWatch and JumpStart call 1-800-676-4034.
About ToolWatch Corporation
Founded in 1991, ToolWatch is the world's leading provider of tool tracking and management systems, combining easy-to-use ToolWatch data collection devices with a powerful database system. Its technology enables the tracking and management of equipment inventory from the office, tool crib or any field location, delivering significant savings of both time and money to companies of all sizes. In addition to its core competency of tool and equipment management, ToolWatch systems also facilitate billing, purchasing and theft prevention functions. ToolWatch has more than 6000 installations in 20 countries around the world. Its client base includes General Electric, AT&T, J.E. Dunn, Parsons Electric, Inc., Peter Kiewit Sons', Inc., Turner Industries Group, L.L.C., Caterpillar, Chrysler Motors, Lockheed Martin, Procter and Gamble, Lucent Technologies, W.G. Yates & Sons Construction Co. and Walt Disney World.
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