 Contact us at:
800.676.4034
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Business Continuance
The ToolWatch platform operation teams employ a best-practice framework based on ITIL (Information Technology Infrastructure Library) service management for change, configuration, availability and incident management processes. These processes are key in ensuring our ability to deliver high-quality and highly available solutions to our customers.
While the ToolWatch platform is built around a strategy of fault tolerance—meaning that the system is designed with multiple layers of redundancy to allow hardware failures without impacting the availability or performance of the application—we have also put significant processes and infrastructure in place to mitigate risk and ensure disaster recovery. This includes comprehensive fail-over and data backup solutions to avoid or minimize disruption of service and data loss.
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