Customer Success Benefits
Our customer success managers are invested in your success; they are your go-to resource to address your needs with ToolWatch.
Get a Dedicated CSM
You’ll work with a dedicated Customer Success Manager who knows your company, people, and vision for the future. We value your relationship and continuously monitor performance to empower you to reach maximum utilization on the ToolWatch platform.
Communication is key to your success. From a tech touch to reaching out with regular "check the pulse" calls, gauging your platform's temperature, and monitoring how your progress matches your goals is our top priority.
Your CSM will work with you to develop a plan of continual performance improvement by reviewing analytical and behavioral data, derived from the platform. This data allows them to inform you about module activities and usage within your platform to increase product utilization and your overall success.
Your CSM is your advocate at ToolWatch. They gather the resources your team needs to succeed. They can assist in setting up additional training, implementation, and development services to get everyone at your company on board and bought in to achieve your goals.
Using the information gathered, your CSM periodically interacts with a member of your team leadership to identify areas for performance improvement, driving the ultimate goal of operational excellence to the next level during your journey with ToolWatch.