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    Trusted Team

    Customer Success


Your success is our mission.

Our relationship with you starts with the end in mind: a highly efficient operations management system. We do it through an ongoing process of dialogue, objectives and analysis, providing expert guidance to keep your company on track throughout the lifetime of your ToolWatch subscription.

Success Coaching

Our customer success managers are invested in your success and are your go-to resource at ToolWatch.

Dedicated CSM

No learning new names, you’ll work with a dedicated Customer Success Manager, someone who knows your company, your people and your situation. It’s a relationship. They continuously monitor success to help you reach full utilization from ToolWatch.


Communication is the key to success. From tech touch to reaching out with regular pulse calls (for our Enterprise Customers), it’s our chance to take the temperature of the system and monitor progress.

Evaluate and Recommend

Your CSM works with you to develop a plan of continual performance improvement by reviewing analytical data (behavioral use), derived from the platform. It informs them what modules are used and to what extent and can explain the benefits of each module to increase product utilization.

Resource Support

Your CSM is your advocate within ToolWatch. They gather the resources your team needs to succeed. They can assist in setting up additional training, implementation, and development services to get everyone at your company on board to achieve your goals.


Using the information gathered, your CSM periodically interacts with a member of your team leadership to identify areas of performance improvement, driving the ultimate goal of operational excellence.

  • They came into the office and walked us through everything. Their training is excellent. Their people are helpful and responsive... ToolWatch is a complete 180 from other platforms I’ve worked with.

    Tony Herring

    Field Ops Manager, Woodruff

  • Very professional and knowledgeable, there is no question that you’re working with someone who cares about your problems and wants to get them resolved.

    VP of Operations

    Electrical Contractor

  • The training was done very well and really helped our company’s ToolWatch users who are either new to the program or don’t use it very often.


    Mechanical contractor

  • The ToolWatch system has become an essential part of our company because we can very easily keep track of tools, equipment, and materials in real time.

    Vinny Fattorusso

    Inventory Manager, Hillis

Book A Demo With A
ToolWatch Expert

Give us 15 minutes and we'll show you how ToolWatch's operations management will improve your field productivity.

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