SaaS Customer Success Manager - Construction Operations
Ideal candidate has 3+ years SaaS sales experience, with increasing levels of responsibility. Candidates not meeting this level of experience with software sales are unlikely to be considered.
Experience in blue collar SaaS (e.g. Construction, Warehousing, Estimating, Safety, Yard Operations, Fleet) is a material plus.
ToolWatch Corporation, headquartered in the Denver metro area, is the world’s leading tool management and safety software solution for the construction space and is in a significant growth phase. ToolWatch streamlines operations for construction-related organizations by automating and integrating all safety, warehouse, back office, and field operations throughout a company while securely storing critical information about all assets in one centralized database. The results are safer jobsites, reduced tool costs, automated management of materials, more consistent equipment service management, more accurate job costs and billing, and a tighter holistic view of ongoing operations.
The role ultimately will drive the company’s objectives through achieving individual sales quotas associated with the defined existing customer account set. Responsibilities of the CSM include but are not limited to:
- Establishing multi-disciplinary relationships at the highest levels of the customer organization
- Developing and communicating the full value of the ToolWatch platform
- Analyzing customer health metrics and proactively engaging where needed to drive platform adoption
- Working strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
- Meeting or exceeding customer retention and upsell objectives
In all cases, the successful candidate will have the following qualifications and experience:
- We require a proven, successful, salesperson with 3+ years of a documented track record managing existing accounts within a SaaS or highly recurring tech-enabled Services environment, preferably within the broadly defined construction or blue-collar SaaS category (warehouse, fleet, distribution, etc.)
- Ability to effectively build relationships in person and virtually
- Experience with negotiation and navigating within an organization to ensure that the multiple points of contact are engaged
- Excellent communication and presentation skills
- Demonstrated ability to quickly learn, understand and explain the value proposition of the platform
The ToolWatch benefit program includes health, dental and vision coverage. In addition, the company offers disability, life insurance, PTO and a 401(k) plan with match as well as a generous time away policy. As a ToolWatch employee, you will be eligible to participate in health benefit programs starting on the first of the month following your employment start date.
We are looking for people that will fit our culture of collaboration and achievement.
On Target Earning for this position is $95,000 - $120,000 annually.